This article explains how a Lusion Technologies reseller can cancel an external service invoice that they have issued to a client. More information about external services.

When you cancel an invoice the cost price for the external services in the invoice will be charged to your account, just as if the invoice was marked as paid. The reason for this is that the client no longer has the amount outstanding in his account, but our external service providers still need to recouperate the service fee's. If you wish to cancel the clients services, this must be done before cancelling the invoices. You will not be charged for services on an invoice that have been cancelled.

How to cancel a domain registration

The following steps apply when a client requests the cancelation of an invoice in connection with a domain registration.

The procedure in this case is quite simple, but you must execute it in the following manner to avoid being charged the fee for the invoice:

1. Go to the clients account in SnapBill.
2. Click the domain name in question under the domain registrations table and click remove service on the left.
3. Click confirm remove service on the left to finalise the cancellation.
4. Now click the invoice number in question under the invoices table and click cancel on the left.

How to cancel a web hosting package

The following steps apply when a client requests the cancelation of an invoice in connection with a web hosting package.

Execute the steps below in the following manner to avoid being charged the fee for the invoice:

1. Go to the clients account in SnapBill.
2. Click the username in question under the website hosting table and click remove service on the left.
3. Click confirm remove service on the left to finalise the cancellation.
4. Now click the invoice number in question under the invoices table and click cancel on the left.