Clients only receive a welcome email after their account has been activated on the SnapBill system. In order for their account to be activated the client needs to have paid their invoice in full.

If a new client signs up for a web hosting package though your online order form an invoice is automatically sent to the email address they registered with. If the client elects to pay via EFT, PayPal or direct depost the welcome email will only be sent out once the reseller receives payment from the client and marks the invoice as paid.

Note:

If a client signs up and indicates their payment methord as credit card the account is automatically activated. This happens because the credit card is automatically debited - requiring no confirmation as in other methods of payment.  The client will then receive their invoice and welcome email immediately after signing up.

When a client signs up with debit order listed as their method of payment the account is also automatically activated after the client has completed and submitted their debit order mandate.

To learn more about the standard steps that need to be followed when a new client signs up for one of your web hosting packages view the following article - Web Hosting Resellers: New client/service signup, payment and activation process in SnapBill.

If you have followed these steps and your client still hasn't received their welcome email feel free to contact SnapBill Support for further assistance.