When a SnapBill reseller cancels a client invoice that requires payment to a third party service provider or external service provider the charge for that invoice is automatically transferred to the resellers account. When you cancel an invoice the cost price for the external services in the invoice will be charged to your account, just as if the invoice was marked as paid. The reason for this is that the client no longer has the amount outstanding in his account, but our external service providers still need to recouperate the service fee's. You, as reseller, will be held responsible for the external service providers outstanding charge or service fee.

If you would like to cancel a clients invoice/service without having the external service providers fee added to your account you need to first cancel the service/charge associated with the invoice before proceeding to cancel the invoice. You will not be charged the fee on a cancelled invoice if you first cancel the service associated with it.