SnapBill allows you to control and resolve past due clients by making use of the Past Due Warning system.

To access the past due warning system go to https://billing.snapbill.com/billing/pastdue or Billing -> Past due warnings when logged into SnapBill.

SnapBill gives you the ability to send 3 types of warnings:

1. The Past Due Warning (First warning)
2. The 24 Hour Suspension Warning (Final warning)
3. The Suspension Warning (Suspends account)
   

Edit wording for these at Setup -> Billing -> Overdue Warnings.

Using the Past Due Warning system:

In the 'Find clients with outstanding payments' table you can enter the variables needed to find out which clients have unpaid invoices and what warnings have been sent to them.

• In the Unpaid invoice due date field pick a date to show outstanding payments up to this date. eg. By selecting 2011-03-21 all clients with outstanding invoices with a due date before 2011-03-21 will be displayed.

• In the Warnings issued table select between 'any warning' (this displays clients that have received both past due and suspension warnings), 'first warning'(this displays only clients that have received past due warnings) and 'final warning'(this displayts only clients who have received suspension warnings) to display the notifications already sent to client.

• Now click 'Find clients' to display the clients that meet the selected criteria.

Once you have found your clients you can select which clients you want to warn by ticking the tick box next to the client name and select what warning you want to send to them by using the With Selected field to choose between:

• Send unpaid warning (sends a past due warning)
• Send 24hour suspension warning (sends a 24 hour suspension warning)
• Notify and suspend client (notifies the client via email and suspends their account)
• Clear warnings (removes any warned status for all clients selected)

Once you have selected your clients and the warning type that needs to go out to them click the 'OK' button and confirm to send the warnings to your clients.

RESELLER NOTE: Lusion recommends issuing past due warnings after invoices have been outstanding for 15 days, issuing 24 hour suspension warnings after invoices have been outstanding for 30 days and suspending accounts after invoices have been outstanding for 31 days or more.