When you cancel an invoice (without cancelling the service associated with it first) the cost price for the services in the invoice will be charged to your reseller account, just as if the invoice was marked as paid. The reason for this is that the client no longer has the amount outstanding in his account, but Lusion Technologies still need to recover the service fee.

If you want to cancel the clients’ invoices, without the reseller fee being applied to your account, you must first cancel the services related to that invoice before cancelling the invoice itself.



The invoice status will now appear as Deleted in the Invoices table on the clients account. For record purposes the cancelled invoice will always display in the table as a deleted entry.