Category » Lusion Reseller Hosting FAQ

There were 40 articles found in this category:

1. Fax Number
   Fax to email number: 086 528 2253 Support email addresses: support@lusion.co.za support@snapbill.com support@hostdeploy.com Billing email addresses: billing@lusion.co.za billing@snapbill.com billing@hostdeploy.com
2. Manual debit batch submission
   SnapBill offers Southern African Startup and Premium users the ability to completely control their debit batches in SnapBill through manual submission. SnapBill Premium users can choose between manual or automatic submission, while SnapBill Startup users need to manually submit their batches. M ...
3. Sendng Text Messages through SnapBill (Bulk sms)
   SnapBill supports the sending of text messages/smses through several portals. See below: bulksms.com bulksms.2way.co.za bulksms.net titbits.co.za bulksms.co.uk usa.bulksms.com bulksms.vsms.net bulksms.com.es bulksms.de For South African users we recommend an account with http://bulksms.2way.c ...
4. Custom invoice creation date
   SnapBill now allows you the flexibility to edit both your invoice "Date" and "Due Date". When an invoice is generated in SnapBill it contains a "Date" and a "Due Date" field. See explanations below: (A). Date field The "Date" field normally contains the date the invoice was generated and sent o ...
5. Custom fields for services and clients
   With SnapBill you can add your own fields and information to either a client or a service with our custom fields feature. How add a custom field to a client: Go to Setup -> General -> Custom fields Set your custom shipping fields there by adding "standard fields" eg. add a "single line te ...
6. Custom fields for invoices
   SnapBill allows you to create and send custom branded invoices to your clients. The SnapBill invoice template includes standard fields that contain details that are required to appear on invoices. Standard fields: These are: A. The sender's name and address B. The recipients name and address C ...
7. Data Center Locations
   We host our servers in secure reliable data centers in the United States of America and South Africa. Review our server locations and their spesifications below: United States of America: Steadfast Data Center in Chicago, Illinois Steadfast Networks operates out of its own state of the art data ...
8. Past due warning system
   SnapBill allows you to control and resolve past due clients by making use of the Past Due Warning system. To access the past due warning system go to https://billing.snapbill.com/billing/pastdue or Billing -> Past due warnings when logged into SnapBill. SnapBill gives you the ability to send ...
9. Using Snapbill for services with a once-off recurrence
   SnapBill does support the creation of once-off charges for one-time services. To add a once-off charge for a one-time service: * Login to your SnapBill account * Got to Setup -> Services -> Add Service * Add your desired service and once added click on the 'Add new package' link * Enter yo ...
10. How do i add a new credit card or banking details for debit order?
    To add new banking or credit card details you can folow the steps below: Go to https://username.snapbill.com (e.g. if you are a SnapBill client go to https://snapbill.snapbill.com, if you are a Lusion client go to https://lusion.snapbill.com) Login to the Billing Client Area with your SnapBill ...
11. Credit card and debit order processing procedure
    SnapBill is not a payment gateway, but facilitates the submission of credit card and debit order payments through your existing payment gateway. In order to process debit orders and credit card payments you require a merchant account with a financial institution, an account with a payment gatewa ...
12. Domain Transfer FAQ
    Before you can transfer a domain remember to inform your old and new website hosting provider. Also remember that.co.za domain transfers need to be added to your cPanel as addon or parked domains before you can successfully transfer them. View the full domain transfer procedure below: Important ...
13. Domain Registration FAQ
    Before you register a domain remember to check its availability. Also remember that.co.za domain registrations need to be added to your cPanel as addon or parked domains before you can successfully register them. View the full domain registration procedure below:
14. How to change a billing term for a service (Lusion Reseller Hosting)
    When your client orders a Lusion Technologies service they have the choice of being billed Monthly or Annually. You may find that a client at some time wants to switch for being billed monthly to annually or vice versa. To change a clients billling term for a Lusion Technologies service you can ...
15. How to upgrade or downgrade a service (Lusion Reseller Hosting)
    There may come a time when one of your clients wants to move from one specific hosting package to another one. This is called upgrading or downgrading. To perform an upgrade or downgrade for a clients account you can follow the steps below:
16. What does it cost to be a Lusion web hosting reseller?
    You can resell Lusion Technologies web hosting services through the SnapBill system under your own brand. There is no startup cost or recurring charge to you when you become or act as a reseller of Lusion web hosting. You will only be billed for the services you have sold to your clients - after ...
17. Automatic and manual sending of invoices
    SnapBill is perfect for generating and sending invoices. Once you have created an invoice you have the option to send it automatically or send it manually. To set whether invoices are sent manually or automatically follow the steps below: Log in to your SnapBill account and click on Setup in t ...
18. How to reverse a payment that you have processed in SnapBill
    SnapBill allows you to reverse a payment that you have processed to a clients account or invoice in error. If you want to reverse a payment that you have processed follow the steps below: If any invoices have been parked as paid in error, mark them as unpaid again (follow steps below *How to m ...
19. How to mark an invoice as unpaid in SnapBill
    SnapBill allows you to mark an invoice as unpaid again after it has been marked as paid. You may have accidentlally applied a payment to an incorrect invoice or client account and this is a way of reversing that payment. Go to the clients account in SnapBill In the Invoices table lick on the p ...
20. Applying a discount to a clients account
    Discounts applied to a client account will apply to all invoices you generate for that client till the discount is removed. To add a discount for a clients account click Modify in the Client details table when in the clients account. Enter the percentage discount required in the Discount field ...